Privacy Policy
What You Share with Us, Stays with Us
Aegis Medical is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.aegismedical.ca, use our virtual telehealth services, or communicate with us.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue the use of our services.
Information We Collect
We may collect the following categories of personal information:
- Identification Information: Full name, date of birth, gender, and government-issued ID details where required.
- Contact Information: Email address, phone number, mailing address, and province of residence.
- Health & Medical Information: Medical history, current medications, treatment records, symptoms, and information related to addiction treatment and Suboxone (buprenorphine/naloxone) therapy.
- Account Credentials: Username, password, and security questions for your patient portal account.
- Payment Information: Billing address and payment method details (processed securely through our third-party payment providers; we do not store full card numbers).
- Technical Data: IP address, browser type, device identifiers, operating system, and pages visited on our website.
- Communications: Records of your correspondence with us, including emails, SMS messages, and telehealth session notes.
How We Collect Your Information
We collect information through:
- Direct submissions via intake forms, registration forms, and patient questionnaires on our website.
- Telehealth consultations and virtual appointments conducted through our secure platform.
- SMS and email communications initiated by you or as part of your care coordination.
- Automated technologies such as cookies, web beacons, and analytics tools when you browse our website.
- Referrals from healthcare providers or partner organizations.
How We Use Your Information
We use your personal information for the following purposes:
- To provide, coordinate, and improve your addiction treatment and telehealth care.
- To verify your identity and eligibility for our services.
- To communicate with you regarding appointments, prescriptions, and treatment updates.
- To send appointment reminders, care instructions, and health-related notifications via SMS, email, or phone.
- To process billing and payments for services rendered.
- To comply with legal, regulatory, and professional obligations under applicable Ontario and Canadian law, including PHIPA (Personal Health Information Protection Act) and PIPEDA (Personal Information Protection and Electronic Documents Act).
- To improve and personalize your experience on our website and with our services.
- To conduct internal research and quality assurance activities, using de-identified data where possible.
Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With Healthcare Providers: With physicians, pharmacists, or other regulated health professionals directly involved in your care, with your consent where required.
- With Service Providers: With trusted third-party vendors who assist us in delivering our services (e.g., telehealth platforms, payment processors, IT support), subject to strict confidentiality agreements.
- As Required by Law: When disclosure is required by law, court order, or regulatory authority, including mandatory reporting obligations under Ontario law.
- For Safety Purposes: When we believe in good faith, that disclosure is necessary to prevent imminent harm to you or others.
- With Your Consent: In any other circumstance where you have provided explicit consent.
Protection of Your Information
We implement industry-standard technical and organizational security measures to protect your personal health information, including:
- Encryption of data in transit using TLS (Transport Layer Security).
- Secure, access-controlled storage of electronic health records.
- Role-based access controls limiting staff access to information on a need-to-know basis.
- Regular security audits and staff privacy training.
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to protect your account credentials and contact us immediately if you suspect unauthorized access to your information.
Retention of Information
We retain your personal health information for a minimum of ten (10) years following your last interaction with our services, or as otherwise required by applicable law and professional regulatory standards in Ontario. After the retention period, information is securely destroyed or de-identified.
Your Rights
As a patient and resident of Ontario, you have the right to:
- Access the personal health information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for certain uses or disclosures of your information (subject to legal limitations).
- File a complaint with the Information and Privacy Commissioner of Ontario if you believe your privacy rights have been violated.
To exercise any of these rights, please contact our Privacy Officer at the details provided in Section 10 below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. You may control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain areas of our website.
We do not use tracking technologies to collect personal health information without your knowledge.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies before providing any personal information.
Contact Us — Privacy Inquiries
If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:
Aegis Medical — Privacy Officer
Website: www.aegismedical.ca
Service Area: Ontario, Canada
We will acknowledge your inquiry within five (5) business days and respond fully within thirty (30) days.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The effective date at the top of this document will reflect the most recent revision. We encourage you to review this policy regularly.
